1. General information:

The purpose of these Terms of Sale is to define the rights and obligations of the parties in the context of an on-line selling of products proposed in the e-shop by Madebyfrench.
Products from the e-shop are made by Madebyfrench. The online catalogue provides the following information:

• Identification of the company: Madebyfrench, Postugan 490, 211 65 Malmö, Sweden, VAT-nr, SE969736373801.
• Description of the main characteristics of the products that we propose. Prices mentioned on the website are in Swedish crowns and Euros, inclusive of tax for countries of the EU, and exclusive of tax for the other countries. These prices include the shipping costs.
• Information regarding the arrangements for payment and delivery.
• Existence of a right of withdrawal.

The customer acknowledges, before placing the order, that he has read all the information mentioned on the website and accepted the terms of sale.
The customer also declares that the purchase of his order is not in direct connection with his professional activity, and reserved for his personal use only.
Anyway the customer has specific rights which shall be asked if the products purchased through the e-shop would be purchased for his professional activity.
Moreover, the customer declares that he has the legal capacity to enter into this agreement.

2. Area of the offer:

Madebyfrench covers the following geographical area:
Europe.
Is there anything wrong with the product, you can always change your mind. You are always entitled to a full refund within 7 days from delivery. (See the conditions: RETURN POLICY.)
Madebyfrench reserve the right of errors caused by type faults or unintentional errors in the product information on our web pages. We cannot guarantee our colours to display with 100% accuracy due to variations in monitor colour settings.

3. Prices:

All prices on the website are in Euros, Swedish crowns ; including VAT (25%).
Madebyfrench reserve the right to modify the prices whenever but, we guarantee you the same price showed on the website when you pay your order.

4. Payment and Delivery:

You can order our product on our website www.madebyfrench.com by credit card (Visa, MasterCard and PayPal), by email at Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. or even by mail at Madebyfrench, customer service, Postugan 490, 211 65 Malmö, Sweden. Then we will inform you by email.  
You can pay your order with a credit card (Visa, MasterCard and PayPal), then, we ship all packages with the Swedish post office. Your order will be delivered to the address you supply. It is also possible to pick up your order at the post office in your city, which will also be the option if you are not at home the first two times the courier tries to deliver at your door. The courier will leave you information about the address to the office pick-up point. The normal delivery time is 24-72 hours within Sweden and 7-14 working days abroad. If by any reason the estimate delivery time will differ, we will contact you as soon as we know the problem.

5. Return Policy:

Provide the best quality is our priority. You are always entitled to a full refund. You may return the shipment within 7 days from receiving the product. Before returning the product we must be notified in advance of your intention to return it. If you return the product you will have to pay the shipping cost.

1. Call the office at +46(0) 762 339 380 or email us at Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. as soon as you notice a defect.
2. We will email you a return form, fill in the form and send the item back together with the return form to us. The unused product must be placed in its original shipping package in order to get it back undamaged.
3. When we receive the product in good condition, we will send you the amount of money of the product.
4. In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se

In a case of exchange or return you will be responsible for the product during the transport and shipping.

6. Exchange a product:

We must be notified in advance of your intention to exchange an item.

1. Call the office at +46(0) 762 339 380 or email us at Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. to make sure that the new item is reserved and ready for shipment.
2. We will e-mail you a return form, fill in the form and send the item back together with the return form to us. The unused product must be placed in its original shipping package in order to get it back undamaged.
3. When we receive it in good condition, we will send you the new item. We will credit the difference to your account you assigned in the return form. You will have to pay for shipping costs.

In a case of exchange or a return you will be responsible for the product during the transport and shipping.

7. Undeliverable product:

If your product is returned to us as undeliverable, we credit you a full refund. If you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact madebyfrench by mail or phone.

8. Contact:

Madebyfrench registered office address is:

Madebyfrench Handelsbolag (HB)
Poststugan 490
211 65 Malmö
Sweden
E-mail: Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.
Phone: +46 (0) 762 339 380

We can be contacted for customer service by email at Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. or for professional service at Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. . We will usually reply within one working day. Our office hours are 9am to 6pm from Monday to Friday.

9. Credits and Acknowledgements:

All content included on this website is the property of Madebyfrench. Madebyfrench is a company protected by Swedish and International copyright laws.
We will not share the personal information that you provide with anyone outside of our company.
This website has been created by Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. . We would like to thank him for his great work.